Internship
IBM Ottawa
Designing for Enterprise
Internship
Designing for Enterprise
At IBM Ottawa, I worked closely with the IBM Business Analytics products, such as IBM Cognos Analytics (CA) and IBM Planning Analytics (PA).
I worked on multiple touchpoints of the product. It ranged from designing the try to buy email journey; to designing BA / PA webpages using their inhouse design language, Carbon; to designing the onboarding experience for both IBM Planning Analytics and IBM Cognos Analytics.
duration
4 months
My role
UX Design Intern
Disclaimer
Work is under NDA
Worked closely with a UX Designer, UX researcher, Offering manager, Design lead and Design strategist to create an onboarding experience for IBM Cognos Analytics. Our goal was to make the experience consistent with each part of the product by using IBM’s design language, Carbon.
I created low fidelity mockups, and with feedback from the team, I iterated and created high fidelity mock-ups. Then I created an Invision prototype to better demonstrate to our stakeholders the flow of the screens and intention behind each design decision.
Researched on existing trends for try to buy emails. Presented findings to marketing team and offering manager to explain the design direction and rationale for upcoming designs. Mocked up emails for each point in the journey for IBM Cognos Analytics. Set up meeting with marketing team to create content for the emails.
Re-designing IBM Business Analytics and IBM Planning Analytics web pages to have a better hierarchy and flow for the user. In addition, update the visuals to be consistent with Watson’s web pages. I specifically worked on the Solution Pages for IBM Planning Analytics.
Schedule a talk with me at mandyy.cheung@gmail.com to talk more indepth about designing an onboarding experience for a complex data application for a large range audience.
At IBM, I got to explore many different projects and work with many people with different roles. I understood the importance of communication and transparency. At IBM, we started the design process with as many stakeholders as we can that are involved in the project. Then we continued to update them when we progressed with the designs. This way, everyone is in the loop about the design decisions made and when the final product is made they won’t be surprised about certain elements in the design. We got a really good responses from the team we worked with, and throughout the process they gave feedback as well, allowing the designs to be more accurate each step of the way.
I got good exposure to a lot of different people and work habits. I felt that I grew as an individual by being more proactive and pushing for the product to keep moving forward. It’s also great that the teams I worked with listened to what I had to say even though I was an intern and supported me when I had questions or had blockers.